• We’ll take back any unopened* HCL product for up to 30 Days from date ordered. *this includes the outer packaging on henna products (maintains U.V. protection).
• We cannot accept returns for orders beyond 30 days (inventory is perishable and rotates often). Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded with no refund to customer.
• Partial returns (i.e. bundle deal, bogo sale, miscellaneous special, etc) will have the applicable portion (of the sale/deal) credited back to card used at purchase.
• All approved refunds will have the original shipping subtracted from total. Please Note: “Free Shipped” orders will have true shipping costs subtracted from total.
• A 10% Restocking/Processing Fee of original price will be subtracted from total.

How to submit a return:

1. Repackage all goods into appropriate mailing container (box/package).
2. Complete & Include the return form: download here → HCL RETURN FORM
   
3. MAIL TO:
   HENNA COLOR LAB
   715 NW HOYT ST  #4126
   PORTLAND, OR 97208
4. Allow 10-14 business days to receive, inspect, and refund your account (or exchange & ship product)