Frequently Asked Questions

General Questions

Yes. Henna works very well on gray hair. Most people get complete coverage in their initial application. If matching up roots, you may have to dye them first, wait set time, rinse, and then dye the whole head one more time to blend. At times, gray hair can be a little stubborn: the hair shaft, under deeper inspection, is actually clear—void of color, nearly translucent; and gray hair may have a different texture than the rest of your hair. So the initial application may color a shade or two lighter. Just stay consistent with your regular application cycles—improves (hair color & health) with use.

If super stubborn, unusual but can happen, give it one full month: four weekly applications to tackle that stubborn gray. It’s all natural—will not damage, will actually improve in shine, bounce, and body. The color builds on the previous treatment; it will get richer and more depth with 3 to 4 applications. You can do it!

Henna Hair Dye

Yes. Henna works very well on gray hair. Most people get complete coverage in their initial application. If matching up roots, you may have to dye them first, wait set time, rinse, and then dye the whole head one more time to blend. At times, gray hair can be a little stubborn: the hair shaft, under deeper inspection, is actually clear—void of color, nearly translucent; and gray hair may have a different texture than the rest of your hair. So the initial application may color a shade or two lighter. Just stay consistent with your regular application cycles—improves (hair color & health) with use.

If super stubborn, unusual but can happen, give it one full month: four weekly applications to tackle that stubborn gray. It’s all natural—will not damage, will actually improve in shine, bounce, and body. The color builds on the previous treatment; it will get richer and more depth with 3 to 4 applications. You can do it!

General Questions

No. Henna-based products will not lighten hair—zero harsh bleaching chemicals. The pigments will keep the hair its existing color or color darker (depending on color used). Some of the red shades (Pure Henna, Wine Red, Mahogany) may express on dark hair (dark brown to black), but expect the result to be subtle.

Some customers with dark hair (dark brown to black) like the subtle reddish halo that Pure Henna and Wine Red can kiss to their dark hair. And it generally will slightly improve over a few applications, although still subtle.

Henna Hair Dye

No. Henna-based products will not lighten hair—zero harsh bleaching chemicals. The pigments will keep the hair its existing color or color darker (depending on color used). Some of the red shades (Pure Henna, Wine Red, Mahogany) may express on dark hair (dark brown to black), but expect the result to be subtle.

Some customers with dark hair (dark brown to black) like the subtle reddish halo that Pure Henna and Wine Red can kiss to their dark hair. And it generally will slightly improve over a few applications, although still subtle.

General Questions

Yes. Absolutely. As long as your using all natural henna and henna-herbal products, you won’t have any problems. Problems can occur when nasty additives are placed into a poor quality henna powder (Metallic Salts) and they may react with the chemicals in the synthetic dyes (Ammonia). Brittle hair and unpredictable brassy colors may result if using poor-quality henna. That’s why it is so important to do your homework, research, and purchase safe, all natural products. Hunt for a reputable company, and buy the best. You’re 100% Safe Here: We use ONLY the finest, top-quality Henna & Natural Herbs.
Note: if you have very damaged hair from chemical dyeing or are African American and use large amounts of relaxer, your best option is to wait one month before using ANY hair products. And always test with harvested hair from a brush before initial application. Simply mix a little henna paste(Tbsp): Apply. Wait. Rinse. Review. If all good, proceed and enjoy.

Henna Hair Dye

Yes. Absolutely. As long as your using all natural henna and henna-herbal products, you won’t have any problems. Problems can occur when nasty additives are placed into a poor quality henna powder (Metallic Salts) and they may react with the chemicals in the synthetic dyes (Ammonia). Brittle hair and unpredictable brassy colors may result if using poor-quality henna. That’s why it is so important to do your homework, research, and purchase safe, all natural products. Hunt for a reputable company, and buy the best. You’re 100% Safe Here: We use ONLY the finest, top-quality Henna & Natural Herbs.
Note: if you have very damaged hair from chemical dyeing or are African American and use large amounts of relaxer, your best option is to wait one month before using ANY hair products. And always test with harvested hair from a brush before initial application. Simply mix a little henna paste(Tbsp): Apply. Wait. Rinse. Review. If all good, proceed and enjoy.

General Questions

Yes, you can mix all the colors. We designed the HCL™ Henna-Herbal Spectrum Series™ to match the most popular colors (colors that really express the rich Henna & Herb combo). But everyone wants a choice!—so go ahead and make a unique personal color. Tip: It’s always best to stay within the same color family. Add a Tbsp of Pure Henna to warm up a color, or add a Tbsp of Pure Indigo to darken by a shade or two and so on—create what you want. And please note: these are pigments that do dye your hair. Your personal color combination may have unpredictable results. Especially on heavily damaged hair. Be smart and have fun!

Henna Hair Dye

Yes, you can mix all the colors. We designed the HCL™ Henna-Herbal Spectrum Series™ to match the most popular colors (colors that really express the rich Henna & Herb combo). But everyone wants a choice!—so go ahead and make a unique personal color. Tip: It’s always best to stay within the same color family. Add a Tbsp of Pure Henna to warm up a color, or add a Tbsp of Pure Indigo to darken by a shade or two and so on—create what you want. And please note: these are pigments that do dye your hair. Your personal color combination may have unpredictable results. Especially on heavily damaged hair. Be smart and have fun!

General Questions

Yes, our dyes are permanent. Once applied, rinsed, and matured(48 hrs), that will be your hair color until it grows out, or is cut off. *Please Note: initial uptake of the natural colors may take two to three applications. And color will fade from the hair under certain stress, similar to traditional chemical hair dyes. For example: chlorine bleach, extreme sun exposure, regular shampooing(retail brand shampoo), intense heat(blow-drying) all slowly strip the pigment from the hair. The hair itself actually gets damaged under these conditions: natural sheen oils burn off, proteins weaken or are destroyed, and the henna pigments are exposed and release early and/or fade.

The more you color with henna-based dyes, the deeper and stronger the colors will fuse…and harder to strip-out. A good secret to keep color is a non-sulfate, all natural shampoo (one with natural surfactants like coconut oil or olive oil)—cleans away the funk, but leaves the natural pH balance, preserving natural protective sheen oil content and vital nutrients.

Henna Hair Dye

Yes, our dyes are permanent. Once applied, rinsed, and matured(48 hrs), that will be your hair color until it grows out, or is cut off. *Please Note: initial uptake of the natural colors may take two to three applications. And color will fade from the hair under certain stress, similar to traditional chemical hair dyes. For example: chlorine bleach, extreme sun exposure, regular shampooing(retail brand shampoo), intense heat(blow-drying) all slowly strip the pigment from the hair. The hair itself actually gets damaged under these conditions: natural sheen oils burn off, proteins weaken or are destroyed, and the henna pigments are exposed and release early and/or fade.

The more you color with henna-based dyes, the deeper and stronger the colors will fuse…and harder to strip-out. A good secret to keep color is a non-sulfate, all natural shampoo (one with natural surfactants like coconut oil or olive oil)—cleans away the funk, but leaves the natural pH balance, preserving natural protective sheen oil content and vital nutrients.

Application Questions

Airtight, Dry, & Cool: The best way to store any remaining powder is to place all in an airtight baggie (Ziplock® or similar). Remove any remaining air and then keep from light. Store in a cool dry place. Don’t store in bathroom—may get too humid and warm. Note: if already mixed with water, then it will not store. Zero added preservatives: the natural plant-based pigments will lose potency & have unpredictable results. Must be used up or thrown out.

Policies & Procedures

DOMESTIC SHIPPING INFORMATION (United States Only):
We offer three shipping methods.

  1. Standard Mail: 3-5 days* to continental U.S.
  2. Priority Mail: 2-3 days* to continental U.S.
  3. Express Mail: 1-2 days* to continental U.S.
    *business days

Note: Shipping rates and carrier service providers do change periodically. All options and prices are clearly noted before final purchase.
Shipping Details:

  • we ship packages Monday through Friday (Except Federal/US Postal Holidays)
  • Holiday office schedules may alter package ship date (contact us for specific schedule, shipping deadline, etc)
  • all packages ship from magical Portland, Oregon
  • same day shipping cutoff time is 4 p.m. PST (6 p.m. CST/7 p.m. EST)
  • standard mail is 3 days West Coast, 5 days East Coast (after leaving carrier shipping depot)
  • NOTE: approximate times: weather, strikes, and unforeseen events may alter schedule

INTERNATIONAL SHIPPING (Canada, United Kingdom, and Australia Only):
We offer two shipping methods. USPS First Class INTL and USPS Express INTL

  1. Canada: First Class INTL: 5-10 days* | Express INTL: 3-5 days*
  2. United Kingdom: First Class INTL: 6-12 days* | Express INTL: 3-5 days*
  3. Australia: First Class INTL: 6-12 days* | Express INTL: 3-5 days*
    *business days, after clearing customs.

Important: Actual time may vary depending on US Customs traffic. Please allow up to 2 full weeks.

International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs may be prior to buying.

Policies & Procedures

  • We’ll take back any unopened* HCL product for up to 30 Days from date ordered. *this includes the outer packaging on henna products (maintains U.V. protection).
  • We cannot accept returns for orders beyond 30 days (inventory is perishable and rotates often). Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded with no refund to customer.
  • Partial returns (i.e. bundle deal, bogo sale, miscellaneous special, etc) will have the applicable portion (of the sale/deal) credited back to card used at purchase.
  • All approved refunds will have the original shipping subtracted from total. Please Note: “Free Shipped” orders will have true shipping costs subtracted from total.
  • A 10% Restocking/Processing Fee of original price will be subtracted from total.

How to submit a return:

  1. Repackage all goods into appropriate mailing container (box/package).
  2. Complete & Include the return form: download here → HCL RETURN FORM
  3. MAIL TO:
    HENNA COLOR LAB
    715 NW HOYT ST  #4126
    PORTLAND, OR 97208
  4. Allow 10-14 business days to receive, inspect, and refund your account (or exchange & ship product)

Policies & Procedures

  • We’ll exchange any unopened* HCL product for up to 30 Days from date ordered. *this includes the outer packaging on henna products (maintains U.V. protection).
  • We cannot accept exchanges for orders beyond 30 days. Please Note: Shipments submitted after 30 days of ordering will not be accepted and discarded with no refund to customer.
  • A flat rate shipping amount will be added to the exchanged order: ($2.99-$4.99 depending on items).
  • HCL™ Return Form MUST BE COMPLETED & INCLUDED for proper processing of freight.
  • Exchanges received without proper billing details (see HCL Return Form) will be refunded (not exchanged) less 10% Restocking/Processing Fee.

How to submit an exchange:

  1. Repackage all goods into appropriate mailing container (box/package).
  2. Complete & Include the return form: download here → HCL RETURN FORM
  3. MAIL TO:
    HENNA COLOR LAB
    715 NW HOYT ST  #4126
    PORTLAND, OR 97208
  4. Allow 10-14 business days to receive, inspect, and exchange/ship out your new order.

*Please Note: Exchanges will have a small shipping fee required. Incomplete HCL Return Forms (missing/incorrect credit card details) will result in the goods being credited back (less any fees/charges). No exceptions.

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